Make Coffee, Not War

No, it’s not a political statement. It’s a statement that my manager reminds me of.

When I want to make war.  Barista War: Operation Entitled Imbecile Annihilation.

Customer on their cell phone, and grunts an order to me, then changes it at the bar because they ordered it wrong, because of being on the above mentioned cell phone.

Make Coffee, Not War

Customer: Can I borrow the store phone? Me: Sure.  Customer: (putting the store cordless phone between her exposed breasts) What? You don’t mind if I put that there, Do you? ANSWER ME.

Make Coffee, Not War

Calling in an order because you are “running late and can’t wait in line” for your one latte and a bagel.

Make Coffee, Not War

I have a printed out label with how I want you to make my drink. And you should not charge me for the two shots of espresso, or extra syrups, or extra milk.

Make Coffee, Not War

Me: Goodmorning *smile*… Customer: Grande Mocha.

Make Coffee, Not War

Ohh I wanted that (ridiculously customized drink) iced…

Make Coffee, Not War

Is that my Mocha Frappichino? (as they pick up an obviously hot drink)

Make Coffee, Not War

That tastes different if you shake it in the other cup.

Make Coffee, Not War

This is not 195 degrees.

Make Coffee, Not War

But I just put money on my card (showing me a month old receipt, with an old balance on it.)

Make Coffee, Not War

Oh I want that  iced grande mocha, in an iced venti cup, with extra milk, with light ice. Why are you charging me for the extra milk?

Make Coffee, Not War

But you shouldn’t charge me for the extra shot or the soy or the syrups or the caramel drizzle or or or, they don’t charge me at “my” store.

Make Coffee, Not War

But Barnes and Noble sells Starbucks, why isn’t that considered a refill?

Make Coffee, Not War

I have the whole Starbucks set up at home. It doesn’t look right how she made it.

Make Coffee, Not War

Dear Starbucks Customer

This has been brewing for awhile but thanks to Jess D and Stephen Ley I must blog about this today.


My disclaimer is that I do love  my part time job, with benefits, and great, funny as all get out, and diverse coworkers at a company that cares about it’s workers, the community, it’s farmers, and the environment, giving you a quality assured product, made in a clean and sanitary shop, and all the free coffee I could ever dream, that is my disclaimer.


I love to serve people – up until I am treated like a servant. (different blog for a diferent day)


*clears throat*


Dear Starbucks customer,


Because of our Starbucks “yes I can” policy, I have not been able to address this with you in person.


Please, put your cell phone down while ordering, acknowledge us lowly baristas as at least human enough to do more to than grunt an order at while on your phone, put the money on the counter then walk away. We welcome you with a smile, please at least try to do the same.


Learn our names, you see us everyday, we make your customized drink, everyday. Learn our names – we know yours.


Coming in however many days later, to whatever Starbucks you want, and asking for your 54 cent refill in a nasty cup – is nasty.  The official refill policy is within an hour, on premises. I worked the drive-tru all morning. You have not been here today.


If you want a refill, take your lid off and throw it away. I don’t want to touch it,  again – that’s nasty.


Don’t ask my co-worker “What are you stupid?” after she hands you the drink that I myself doubleconfirmed with you that it was the right drink when you were ordering. She is not stupid. She puts up with alot for the $8 or so an hour she gets paid (and that includes the tips that don’t get stolen out of our tip  jars.) And she sure didn’t need for you to come in and talk to our manager. We already talked to him in the back room about it, and we were all wearing a headset when you ordered. She is not stupid.


Please don’t order a Quad Espresso, over ice, in a Venti cup and then go to the condiment bar and fill it up with milk and sugar. That is called a latte. And I know you know that. As I read yesterday “Do you go to a restaurant and order noodles and expect them to bring you the marinara sauce and meatballs for free on the side?  No – pay for what you get.”


Don’t come in today and say you had a problem with your drink yesterday and always expect a free one today. If you tell us what is wrong with it when it happens, we will gladly figure out what happened and make you another one the right way, sometimes we make mistakes and will most likely give you a coupon for your next drink on us. Coming back an over hour later, with it half gone and still warm because it has been in your car that whole time – is rude and not ok.


I know you ordered your drink first, but they got theirs first because it was an iced coffee and just needed poured into a cup. You got a different kind of drink that took more time to make.


I love working at Starbucks. I know you love go there. Be thoughtful. Please.

Giving Thanks I have a job Nov11

Today was an insane day, Starbucks training in Boca, then off to Urban Youth Impact…..but I was reminded of my purpose.


Today, I am thankful to have a job. With such an unstable economy, and being hired in during one of Starbucks most turbulent times, I am thankful.


It’s not much. Not even 20 hours most weeks since I have been there for the past 2 months. It’s the least I have made in over 12 years. The tips in cash each week are just enough for me to get gas to and from work, and my check is finally almost enough to cover my bills.  But soon I will have medical dental and optical for the first time in almost 2 years. And it’s a great company to work for. 


In training today I had to answer “Who would you have coffee with, and why?”


“Phil Knight – founder of Nike… because I want to talk to him about my dream…..”


During our break I had a few people ask me to elaborate, and I did, I got to share my purpose… and as I write this I am reminded that for now, this is just my manna on the way to my promised land….


It’s meant to be my “What is this” just enough for today – don’t hoard for tomorrow. Keep one foot in front of the other, keep focused on the goal, don’t get comfortable. Be obedient. God is providing on the way there.


Today I am thankful that God is my provider. Not my plans, not my schemes and that after having my application on file for a year and a half, Starbucks called me, and that He shines through me there.


“Do not store up for yourselves treasures on earth, where moth and rust destroy, and where thieves break in and steal.

But store up for yourselves treasures in heaven, where neither moth nor rust destroys, and where thieves do not break in or steal; for where your treasure is, there your heart will be also.

The eye is the lamp of the body; so then if your eye is clear, your whole body will be full of light.

But if your eye is bad, your whole body will be full of darkness. If then the light that is in you is darkness, how great is the darkness!

No one can serve two masters; for either he will hate the one and love the other, or he will be devoted to one and despise the other You cannot serve God and wealth.  

 For this reason I say to you, do not be worried about your life, as to what you will eat or what you will drink; nor for your body, as to what you will put on. Is not life more than food, and the body more than clothing?

Look at the birds of the air, that they do not sow, nor reap nor gather into barns, and yet your heavenly Father feeds them. Are you not worth much more than they?

And who of you by being worried can add a single hour to his life?

And why are you worried about clothing? Observe how the lilies of the field grow; they do not toil nor do they spin,

yet I say to you that not even Solomon in all his glory clothed himself like one of these.

 But if God so clothes the grass of the field, which is alive today and tomorrow is thrown into the furnace, will He not much more clothe you? You of little faith!

 Do not worry then, saying, ‘What will we eat?’ or ‘What will we drink?’ or ‘What will we wear for clothing?’

For the Gentiles eagerly seek all these things; for your heavenly Father knows that you need all these things.

But seek first His kingdom and His righteousness, and all these things will be added to you.

So do not worry about tomorrow; for tomorrow will care for itself. Each day has enough trouble of its own.”

Jesus (Matthew 6)